FAQ

We sell different types of Art prints – all available through the website. We also sell t-shirts, hoodies, sweaters, and other apparel. You can scroll around the website homepage or use the search filter to locate any product of your choice.

Up to 70% of the Art Prints on the website are computer made. This means that few of the Art Prints are handmade; however, they are prints rather than original arts.

No, you do not necessarily need to register an account on MARY&FAP before you place an order for any of our products. All you need to do is access the website and click on any product of your choice, then click on “Buy with PayPal” to buy using PayPal as your payment method.
Once you have provided your payment method and shipping information, your order will be confirmed and shipped to you at the estimated delivery date.

At the moment, we only accept payment for orders via PayPal. However, we are working to re-integrating other payment methods as soon as possible. 

Absolutely! Any information collected from you will be used to process your order and deliver them to you. The collection of information is governed by our Privacy Policy, as found at the footer of the website.

The shipping cost depends on your shipping location. If your shipping address is set within the US, shipping costs $3.99 USD. For shipping to other locations outside the US, it costs $5.99 USD.

Yes, we ship globally – provided that the law of your location permits the importation of the products available on our website.

Yes, there is! We currently offer free shipping for orders that are over $45. Also, we are working towards offering discounts on your purchases in the nearest future. All discounts and bonuses will be communicated or displayed via the website.

Delivery

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5- 8 business days
International: 5-10 business days

We work with an on-demand order fulfillment company with facilities worldwide!

No! All tax are included in the product price. You'll not pay any extra cost (VAT/TAX and etc.)

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

 If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at CONTACT US with your order number.

The zip code is the most important part of the address. Use a simple tool like USPS ZIP
code lookup to make sure you get it right!

Orders

We work with a reliable, high-quality print-on-demand drop shipper. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!

If your shipping method includes tracking, you’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at CONTACT US.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at maryandfap@gmail.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

Returns

Yes, we accept cancellation if you are no more interested. However, the cancellation request must be done within 12 hours after placing the order. Once it is over 12 hours, we may not be able to cancel as order dispatch would have been in progress.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at CONTACT US.

Yes, we do but only for specific situations! If you cancel your order before 12 hours after placing it, your payment method will be refunded for only the product and shipping amount.
Likewise, if you received a wrong or damaged product, you could message us for a return and refund of the product and the order amount. If a product in your order is damaged or wrong, message us at maryandfap@gmail.com with a screenshot of the damaged or wrong product. We will let you know what you are to do next.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at maryandfap@gmail.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!
Read

Guest book

• Let me know how you want this customized (see customizable elements
above) and I’ll create a high resolution (300 DPI) PDF or JPG file for you to print at home or a local print shop
• I'll send the file to the email address that you used to sign up, or another address that you specify for me.

Please write in the "ORDER NOTE" box on Cart page Add your personalization
Font number
(You can find it on the last photo)
Wording you would like to appear:
(Names, Date or Phrase / or none)
Example:
• Elizabeth & Daniel
• July 21st, 2019
• Mint
Text color (basic-Black / or any color):
Any custom requests

I usually have files ready within 1-3 days. If you’re in a hurry, let me know before you make the purchase and I’ll give you an idea of my current processing times.

This is really a personal choice, but I tend to prefer heavyweight matte paper for Guest Books. Many office supply stores offer high quality heavyweight matte photo paper that will work well with your desktop printer.

Of course!! High resolution designs are delivered via MARY&FAP within 1-3 business days. Need a few tweaks? Sure.
*Please confirm your requested info is correct/up to date before ordering.